All quoted prices include GST and subject to availability at the time of the booking. Sydney Boat and Bus Hire reserves the rights to pass on any increases that may occur in any applicable airport charges, road tolls, entry fees and parking charges.

Our preferred payment method is direct deposit to the bank account which is shown on the invoice. We do also accept major credit cards, cheque, and PayPal payments. Surcharge fee of 3% for Master/Visa cards and PayPal and 5% for AMEX cards will apply. All fares must be paid according to payment term indicated on the invoice. If the term is prepaid, please pay at least 3 business days prior to the arranged transfer date. Your booking may be cancelled without your consent if the payment has not been received by the due time. Sydney Boat and Bus Hire will not be liable for any damages or losses occurred in case of such events. Payment term up to maximum of 21 days may apply for some corporate clients, charity and government organisations and education centres. Late payment fee of $25 will be applied if the payment has not been made by the end the term. Interest fee of 11.24% (subject to change, according to NSW OSR quarterly rates) will apply in case of delays of the payments for more than 30 days after the invoice date.

You can amend the hire booking at any time after confirmation, but it will be accepted subject to availability. No amendment fee will be charged. Extra charges may apply if the amendment will affect the bus or boat size.

All cancellations or changes of bookings require a minimum of 24h notice prior to your pickup time. 50% of the payment will be forfeited if cancellation occurs in last 72 hours or 100% of the payment will be forfeited if the cancellation occurs in last 24 hours prior your pickup time. No refunds will be available if any delay or cancellation happened due to circumstances beyond our control.

An overtime charge will be applied if your hire time does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your hire and include charges for flight and/or traffic delays.

Sydney Boat and Bus Hire has no liability for any act, omission, or default, whether negligent or otherwise of any supplier. We have no liability or for any loss or damage occasioned by the negligence, act or omission of any supplier or any other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

For every boat or bus hired there is Damage Liability Fee described on your hire agreement and payable prior to the hire date. This fee will be refunded in full if no damages will be found at the end of the hire period.

A limit of 1 large suitcase (bag), 1 small suitcase (bag) and 1 piece of hand luggage per coach passenger assumed if nothing otherwise is stated. Weight limits for the boats are indicated on each boat specification. No charges apply for extra luggage, but you must notify the company in case of extra or oversize luggage to provide a bigger vehicle or boat if needed.

Sydney Boat and Bus Hire will not be liable for any loss or damage howsoever arising, to all goods, baggage and personal items conveyed by our service. We recommend that you consider purchasing the appropriate insurance before your trip. We make sure that if an item was left on any of our coaches or boats will be kept at the company office until someone will claim it. Please be advised that if an item remains unclaimed for more than 30 days will be donated to a charity organization. Please notify us immediately in case of lost item.